Privacy Policy

TradesDigital.ca ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business name.
• Business Information: Trade type, operational details, company size, and technology needs.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics.
• Communication Data: Records of your correspondence with us via email, phone, or contact forms.

2. How We Collect Information

We collect information when you:

• Fill out a contact or consultation form on our website
• Email, call, or otherwise communicate with us
• Subscribe to our newsletter or marketing communications
• Browse our website (via cookies and similar technologies)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our digital transformation services
• To respond to inquiries and consultation requests
• To send marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who help us deliver our services (e.g., hosting, analytics, CRM platforms). These providers are contractually bound to protect your information.
• Legal Requirements: When required by law, court order, or government regulation.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or anonymize the information.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccuracies in your personal information
• Withdraw consent to the collection, use, or disclosure of your information
• Request deletion of your personal information, subject to legal requirements

To exercise any of these rights, please contact us using the information below.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: